Most small businesses will want to choose a hosted VoIP service, where the equipment and maintenance are handled by the hosting service provider. This allows for extremely rapid installation of a new system in most cases, normally within weeks (“But it can take up to a month if the existing business number is to be ported to a VoIP service provider,’ notes Scarborough).
The number of providers offering hosted VoIP phone services is growing rapidly. Their competition for your business lets you find the best possible rates and features. VoIP makes sense for businesses that are exploring ways to reduce their telecommunications fees. The technology has gotten better; it’s cheaper, and can be implemented relatively rapidly. But beyond cost savings, it allows businesses to access a large number of features that are unavailable to them with traditional phone services.
“I believe that the greatest advantage of VoIP phone services is that it allows a business to ‘future proof’ its phone system,” says Scarborough. “All too often, a company will invest $30,000 (or more) into a traditional system that works for them for a few years, and then they discover they’ve outgrown it. You don’t outgrow your VoIP service, because it’s simple to add new lines and phones, and to align features to communication needs of the individual user. Businesses that use it know they have access to the latest features, since these are always being upgraded with the latest VoIP hosting software.”
For many businesses, the future will be leveraging VoIP services, with reduced costs and the ability to integrate voice with other data-based technologies. The bottom line is improved customer service and higher productivity, and VoIP service is proving that it delivers both to a greater degree than was possible before.