VoIP subscribers:

  • Provide your accurate physical address to your VoIP service provider to ensure that emergency services can quickly be dispatched to your location. Be familiar with your VoIP service provider's procedures for updating your address and promptly update address information in the event of a change.

  • Verify that you can access 9-1-1 with your phone by checking your VoIP provider's Web site. DO NOT dial 9-1-1 to test your access to the emergency response network.

  • Be sure to activate the emergency calling feature of your service plan, if applicable.

  • Have a clear understanding of any limitations of your 9-1-1 service.

  • Inform children, babysitters, and visitors about your VoIP service and relevant limitations.

  • Consider keeping a land line phone to access 9-1-1 emergency services