Smaller companies are adopting VoIP due to its massive facility and effectiveness. Users can maintain and update the technology without any supplementary infrastructure as it is fully based on software rather than hardware. Hugo Harber, the director of convergence, claimed smaller firms can upgrade the system as the business grows in large. With IP telephony, Small Medium Enterprises can add functionality and flexibility to their communications to provide good level of customer service. Harber also said that small and medium sized enterprises (SMEs) it can also benefit form cheaper phone bills, while costs are also easier to estimate. VoIP can be merged with other forms of communication to provide more facility , such as e-mail, using a Unified Communication strategy. Hence there are lot of scope to small medium business and they turn flexible out of it.
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